Shipping & Returns

Shipping policy
•International shipping is handled by International Transport Company,within 5-7 (maybe 15 days in winter as bad weather and Christmas Sale)working days time delivery usually. Your orders will be insured for the full purchase amount, and can be tracked at the EMS website or DHL.
•Most international shipments are shipped via DHL mainly in retailing,while for wholesaling,Please contact us now, That is why you can enjoy free shipping to UK,AU,USA,Slovenia etc and great discount offering here off retailing.Save more money now enjoying real brand new quality.
•We are a professional online dealer and cooperate with EMS expressing long-term,shipping order and delivering right to your door.Please make sure you are at home when the packages will be arrived.
•All the packages will be mailed inside another box!

ATTENTION: For some customers in UK, the boots will be delivered by DHL who will remove the shoe box due to the size of the box and use dust bag instead. Please avoid any purchase if this matters.



Return policy
•We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7days".Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
•All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund: all returned items are subject to a 30% restocking fee. Shipping and handling charges are non-refundable.
•We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection,as we cannot be responsible for lost shipments.
•All returned merchandise should be sent to the shipping address we email you after you get our feedback here !



Exchanges
•We will accept exchanges for a different size or color within 7 days of the original order dispatch date, but the shipping charges belongs to you. Please contact us with your Order ID and one of our team members will help you.Feedback now! If you would like to exchange items to a different style, you would have to return your items for a refund(as per Return policy) and place a new order for the style you prefer.
•You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
•We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.



Order Cancellation
•Cancellation of an order must be requested before the order has been dispatched.Cause that we process all orders as quickly as possible within 6-8hours after orders placing, so we are not always able to cancel an order after it is placed. If you really need cancel it, we will charge 25% as handing fee. Hope you can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.



Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam.In this case, please contact us for assistance in orders' tracking.

When I will receive my refund?
Firstly, the refund will be sent from us to acquiring bank. Then the acquiring bank refunds it to the issuing bank. Finally, issuing bank credits back the amount to cardholder's credit card. So it takes some time.
Generally, refund period for domestic credit card is around 5-10 working days. For international transaction, it would be a bit longer.

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